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How do I do Local Pickup? Is it contactless?
If you wish to pickup your order from our location in Batavia, Illinois, simply select "Pick up" during Checkout.
Yes, Pickup is contactless! We will notify you when your order is ready. Orders will be placed in the Front Lobby of the building. Simply sign the receipt, take your yellow copy and your hand sanitizer!
We ask that you please call us if possible, when you are on your way so we can ensure the correct order is waiting for you.
Is expedited shipping available?
No. Because alcohol-based hand sanitizers are flammable liquids, there are restrictions on how and where they can be shipped. This also means extra costs incurred by the carriers for handling a dangerous goods shipment.
Ground services are the cheapest and easiest method of shipping hand sanitizer.
Why don't you offer Mail services? Isn't mail cheaper than UPS?
The USPS restricts flammable liquids to their Retail Ground and Parcel Select services. While cheaper than UPS Ground, these USPS services are considered "Low Priority". Which means there are no guarantees that your package will be delivered within a certain number of days. It also means, if it is a high traffic mailing season, or there are simply a lot of First Class or Priority Mail packages being sent, the "low priority" packages will be set aside until higher priority traffic subsides.
Although the COVID-19 situation has caused UPS to drop their shipment guarantees, they still deliver within 1-5 days. For this reason we choose to ship via UPS Ground instead of USPS.
I get why not Hawaii, but why can't you ship to Alaska?
UPS Ground service does indeed deliver packages to Alaska. They do not however, deliver dangerous goods there. Even if those dangerous goods are Limited Quantity or ORM-D (able to be transported via ground methods without extra paperwork or declarations).
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